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benny21
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No internet on tablet

The wifi connection to my Huawei tablet has suddenly disappeared. I've tried rebooting but still cannot get internet connection. Any ideas?

 

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Anonymous
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Message 2 of 26
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Re: No internet on tablet

Does it show other SSIDs in the area?

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benny21
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Message 3 of 26
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Re: No internet on tablet

yes, lots

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Anonymous
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Message 4 of 26
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Re: No internet on tablet

Unsure why it would suddenly stop working however you could trying splitting your SSID into two, one for the 2.4Ghz band, and another for 5Ghz.

You could either append both with '_2G' and '_5G', as I have done below, or just alter the 2.4Ghz one if you don't want to reconnect all of your wireless devices:

Once you apply changes at the bottom all your devices will lose connection for a short period then check if your device can see the '_2G' network.

benny21
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Message 5 of 26
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Re: No internet on tablet

Thanks for the reply - as I said, I'm an oldie and not too savvy - how do I get the "Wireless Security" page?

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Anonymous
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Re: No internet on tablet

You need to access your HUB using http://192.168.0.1

You'll be aksed for a password which should be on the base of the HUB (NOT the wireless SSID key!).

Once logged in you'll be on the main page where you can access the options I showed an image of.

Click on 'Advanced Settings' then 'Wireless' then 'Security'.

 

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benny21
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Re: No internet on tablet

Thanks again - I'll give it a try tomorrow. Tony

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Beth_G
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Message 8 of 26
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Re: No internet on tablet

Hi benny21,

 

Thanks for your post and I'm sorry to hear you've been having some issues with your WiFi connection on your mobile.

 

Look forward to hearing back from you once you've split the wireless frequency bands. Hopefully this helps resolve your issue.

 

Cheers,

 

Beth

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benny21
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Re: No internet on tablet

Hi Beth

The 2 SSIDs were already split but I rebooted the router again and used the info on the base of the modem and eventually got the tablet connected! Thanks a lot again.

Tony

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Corey_C
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Message 10 of 26
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Re: No internet on tablet

Cheers for the update, Tony. Glad to hear that you've got the tablet connected again.

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