on 05-03-2023 11:39
We have checked all connections into the hub and done a full reboot but it’s showing us there is still no wifi connection on any devices? This has been for the last 3.5 hours!! Not sure what else to do right now?
on 05-03-2023 12:01
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 07-03-2023 14:25
Thank you for reaching out to us in our community and welcome, really sorry to hear you had no Internet and for any inconvenience caused, I was able to locate you and can see you have spoken to us, any time you have any issues you can check for any faults 3 ways, Via our Service Status, by calling our Automated Status line on 0800 561 0061 and by running further diagnostic checks Via your Online Account, once you have had a total loss of service for over 48 hours then our Auto Compensation will kick in.