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No connection flashing green

My Wifi on the hub 3.0 is green and the bottom light is flashing green. I have no connection and I tried rebooting the hub several times now, I have also ensured all the cables are well connected. How can I solve this issue please?

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Alessandro Volta
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Re: No connection flashing green

Try following the steps in the troubleshooting guide ...

>> Troubleshooting Guide <<

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: No connection flashing green

Yes I have tried all that and nothing solves the issue. Thanks

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Alessandro Volta
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Re: No connection flashing green

Try a Factory (Pinhole) Reset ...

Instructions for Hub 3

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

If that fails you can contact VM to report your problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: No connection flashing green

Thank you, the connection is back now so I guess it must have been an area issue. Thanks for the replies

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