on 15-02-2022 04:09
So let me start with the backstory. I had a router that started to go wrong after I got a WiFi pod and ended up with no WiFi. It took a week for an engineer to come out and eventually replace the hub as it was faulty. Fast forward 3-4 months, after renewing my contract, I got a new pod. I plug this pod today and suddenly my WiFi goes to pot. I have restarted the hub, reset it etc. no luck. I phone up to be told to wait 24h. All wired connections are fine, but absolutely no WiFi which is the 2nd time in less than half a year I am dealing with the same issue.
I have a friend in the industry who said they just recycle old routers when replacing them. This is simply unacceptable to have the same issue in less than 6 months when paying £40 a month.
on 15-02-2022 14:22
on 15-02-2022 14:38
Tried that, but I get absolutely no signal in the downstairs living room without the pod. Seems to improve with the pod plugged in (after it finally connected this morning) but need to wait and see if it resolves over the next 24h. Going to play around with the pod in and out but it was working fine until yesterday morning. If no solution is found may be time to cut losses and move on.
on 15-02-2022 14:47
on 15-02-2022 20:54
Well, now I have lost the wired internet but WiFi remains. Think i'm better off moving to another provider rather than dishing out another £50-150 as the service is just so bad.
on 18-02-2022 09:35
Hello @johnsoho,
Welcome back, thanks for the update.
I can see on our system that everything is in spec, how is it for you at the moment?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide