Virgin Media Community

[paulallen18]

Lost WiFi last week but I managed to get it back after a reboot.

It's happened again this morning. Rebooted twice, I've got a green light on the hub that flashes every so often.

Any ideas, I live in the CT19 area

[japitts]

Which hub do you have? Check here if you're not sure

Are wired Ethernet connections ok? Or is this just a wireless problem?

If all connections are affected, is anything reported on the automated status line? 0800 5610061 often lists faults down to street/postcode-level.

[Robert_P]

Hello paulallen18

Sorry to hear of the problems with your broadband connection, we appreciate you taking the time to raise this via the forums.

From looking at your connection and equipment, everything is within the ranges and level's we'd expect to see. It's been a few days since your post, has this improved during that time?

We have these tips available to help with broadband issues:

• General broadband help - https://virg.in/vmessential
• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking

Thanks 

Rob