I'm new to Virgin Media (Feb 26 2020 install), and while it's nice to have the TV boxes and extraordinary download speeds (often seen 550Mbits/s) I'd trade most of it for reliability!
Since the install I have had problems. I had the cooling off period extended and it seemed to have settled, but in fact we lose signal several times a day, both to cabled and wireless connections.
I moved the Hub upstairs to my home office from under the stairs using a good quality coax cable and connectors and the wifi transmission improved significantly, but the data losses continued as before. I really don't think it's anything to do with my moving the hub, the pattern of loss of data has not been much different, and I've seen amazing wireless and wired speeds in it's new location regularly.
However, over the past couple of weeks the Hub has been losing it's data supply from the network several times a day, from just a minute to several minutes. Sometimes I power off and on again the Hub and I'm not sure if that helps or not but the data supply seems to return then.
However, this morning it just will not connect. I've rebooted the Hub 3 times and it's the same result, the data handshake light keeps blinking and the land line phone says 'check phone line' with no dial tone.
I'd happily post the data from the Hub, but it won't let me connect.
Is this a Hub issue or a data supply from the network issue?
I tried calling but got the normal redirect and have used the text service too - but no reply yet.
I work from home in the educational sector and am very busy in my local community supporting many people in the vulnerable category.
I'm tethering to my mobile (thanks goodness I went for a Virgin mobile SIM with unlimited data!) but considering how much the monthly payment is I'm naturally very disappointed with the reliability of what is potentially an awesome broadband service.
Can anyone help with the diagnosis of where the fault actually lies? Is it the network or the Hub?
Thanks in advance and sympathies to all of the other posters with similar issues at this critical time.
Send a text (SMS) to VM 07533 051809, stating the issue your have.
As a test move the HUB back to the orginal place to see if it works.
-- Red (VM SH2 AC Beta tester) Running on 500Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk. If you are happy with my answers please press Kudo ?
You should NEVER extend the internal VM cabling, it can cause signal loss, ingress of noise And it’s also against VM’s terms and conditions. If you have a problem with it as it was before your modifications people will be willing to help, nobody is likely to help with users modified cables.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2