on 30-05-2022 21:56
Its been 2 weeks and No delivery from Yodel and no tracking number of my parcel. Can you help to sort this issue on priority.thank you
Answered! Go to Answer
on 07-06-2022 08:33
on 31-05-2022 06:23
Good morning,
Thanks for reaching out to us!
May I just ask if you received your confirmation email after ordering?
Thanks,
Christy
on 31-05-2022 08:23
Yes my account number is [MOD EDIT: Personal details]
on 04-06-2022 12:05
Hi Shivagaje,
Thank you for your post and welcome to the forums.
Just to make sure - have you been able to get any confirmation since your post?
Cheers,
Ryan.
on 07-06-2022 08:33
Yes it is received thanks.
on 09-06-2022 09:13
Thanks for coming back to us @Shivagaje.
I'm glad to hear that you have got your new hub and please let us know, if you have any further issues.
Regards,
Steven_L
on 28-08-2022 09:09
I have the same issue, it was meant to be delivered yesterday. Yodel tracking doesn't make any sense:
Please can you chase Yodel, virgin? I called them, tried their webchat... No way to get through to tell them there's a problem!
on 30-08-2022 10:01
Hi there @fastfibrefan29
Thank you so much for your post and welcome back to the forums!
Just to check what happens when you try to call the customer service number for Yodel? From this update it appears that they do have the parcel and just need to arrange sending it out.
Thank you.
on 30-08-2022 10:06
The phone system just sent me in a loop - I couldn't get to a human and there wasn't an option to say my delivery was late/missing.
Webchat had no agents available for several days.
on 01-09-2022 17:41
Hi there @fastfibrefan29, welcome back to our forum and thanks for your post.
I'm sorry to see that you have had issues with your delivery, I have checked our system and can see that you have been in contact with the team since posting this. Have they been able to chase this up for you?
If you need any further help with this please let us know, we will be happy to assist.
Regards
Nathan
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