Virgin Media Community

[Shivagaje]

Its been 2 weeks and No delivery from Yodel and no tracking number of my parcel. Can you help to sort this issue on priority.thank you

[Christy_D]

Good morning,

Thanks for reaching out to us! 

May I just ask if you received your confirmation email after ordering?

Thanks,

Christy 

[Shivagaje]

Yes my account number is [MOD EDIT: Personal details]

[Ryan_N]

Hi Shivagaje, 

Thank you for your post and welcome to the forums. 

Just to make sure - have you been able to get any confirmation since your post? 

Cheers, 

Ryan. 

[Shivagaje · Accepted solution]

Yes it is received thanks. 

[Steven_L]

Thanks for coming back to us @Shivagaje.

I'm glad to hear that you have got your new hub and please let us know, if you have any further issues.

Regards,

Steven_L

[fastfibrefan29]

I have the same issue, it was meant to be delivered yesterday. Yodel tracking doesn't make any sense:

Please can you chase Yodel, virgin? I called them, tried their webchat... No way to get through to tell them there's a problem!

 

[Ashleigh_C]

Hi there @fastfibrefan29

Thank you so much for your post and welcome back to the forums! 

Just to check what happens when you try to call the customer service number for Yodel? From this update it appears that they do have the parcel and just need to arrange sending it out.

Thank you. 

[fastfibrefan29]

The phone system just sent me in a loop - I couldn't get to a human and there wasn't an option to say my delivery was late/missing.

Webchat had no agents available for several days.

[Nathan_B]

Hi there @fastfibrefan29, welcome back to our forum and thanks for your post.

I'm sorry to see that you have had issues with your delivery, I have checked our system and can see that you have been in contact with the team since posting this. Have they been able to chase this up for you?

If you need any further help with this please let us know, we will be happy to assist.

Regards

Nathan