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Shivagaje
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No Router delivery from Yodel

Its been 2 weeks and No delivery from Yodel and no tracking number of my parcel. Can you help to sort this issue on priority.thank you

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Christy_D
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Re: No Router delivery from Yodel

Good morning,

Thanks for reaching out to us! 

May I just ask if you received your confirmation email after ordering?

Thanks,

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Shivagaje
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Re: No Router delivery from Yodel

Yes my account number is [MOD EDIT: Personal details]

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Ryan_N
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Re: No Router delivery from Yodel

Hi Shivagaje, 

 

Thank you for your post and welcome to the forums. 

 

Just to make sure - have you been able to get any confirmation since your post? 

 

Cheers, 

Ryan. 



Ryan_N- Forum Team


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Shivagaje
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Re: No Router delivery from Yodel

Yes it is received thanks. 

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Steven_L
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Re: No Router delivery from Yodel

Thanks for coming back to us @Shivagaje.

I'm glad to hear that you have got your new hub and please let us know, if you have any further issues.

Regards,

Steven_L

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fastfibrefan29
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Re: No Router delivery from Yodel

I have the same issue, it was meant to be delivered yesterday. Yodel tracking doesn't make any sense:

Please can you chase Yodel, virgin? I called them, tried their webchat... No way to get through to tell them there's a problem!

Screenshot_20220828-082624_Yodel.jpg

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Ashleigh_C
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Re: No Router delivery from Yodel

Hi there @fastfibrefan29

 

Thank you so much for your post and welcome back to the forums! 

 

Just to check what happens when you try to call the customer service number for Yodel? From this update it appears that they do have the parcel and just need to arrange sending it out.

 

Thank you. 

Ash_C
Forum Team



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fastfibrefan29
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Re: No Router delivery from Yodel

The phone system just sent me in a loop - I couldn't get to a human and there wasn't an option to say my delivery was late/missing.

Webchat had no agents available for several days.

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Nathan_B
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Message 10 of 10
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Re: No Router delivery from Yodel

Hi there @fastfibrefan29, welcome back to our forum and thanks for your post.

I'm sorry to see that you have had issues with your delivery, I have checked our system and can see that you have been in contact with the team since posting this. Have they been able to chase this up for you?

If you need any further help with this please let us know, we will be happy to assist.

Regards

Nathan

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