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No RF signal detected - new SH4 install

BobbyNog
Tuning in

on ‎04-08-2022 20:06

I've just gone from M600 to Gig1 and installed the SH4 this evening. I've now got the red ring (of death) around the top of the router and when I connect the status varies between No RF signal detected and Activation Failed. I've called and been told that the hub has been now been activated manually but no change.

Any thoughts on where next? Given the time of day, I'm not hopeful anything will change overnight.

Cheers. 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎04-08-2022 23:42

Reinstall your previous hub. If it works then it means that the Hub4 has not be activated onto your account, call Equipment activation on 0800 953 9500. If your previous hub does not work it mean that the hub4 has been activated, but it is possibly faulty and will need a technician’s visit to rectify.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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BobbyNog
Tuning in
In response to Tudor

on ‎12-08-2022 08:21

You were bang on - old hub still worked as although the hub had been activated, the package hadn't. Sorted now. 

 

Thanks for your help. 

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