thanks. Back up and running yesterday the engineer was fantastic. Turns out that a block had been put on my line by VirginMedia!!
From the point the complaint was taken seriously to it being fixed took 48 hours - and that was because I couldnt be at home to meet the engineer.
But I still can’t understand why it took 8 days of useless help lines to get to that stage (didn’t they know that lines had been blocked and an engineer needed to be called out) but I am grateful it’s now fixed
That's brilliant news, thank you for letting us know. I'm really sorry that it took so long to identify the issue, although I can't see record of any blocks on your account.
If we had actioned what is known as an "RP Block" on your services as a result of noise ingress from your property, we would have popped a card through to door to advise of this and request that you give us a call to resolve.
I'm pleased that full functionality has now been restored, please don't hesitate to reach out with any further queries or concerns.