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Jamessullivan19
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No Broadband again

Since having virgin media installed in Feb, I get green flashing lights every day. Sometimes days at a time with no service. Go through the test equipment loop, call an engineer then temp fix, then it goes down again. How can I book an engineer without going through the cycle of tedious equipment tests? 

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newapollo
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Re: No Broadband again

Hi Jamessullivan19,

You should post your router stats here for the learned members to check what the problem is and offer assistance.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. 

If the page you are pasting in throws up an error just press "Post" again and it should go through.

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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