Since having virgin media installed in Feb, I get green flashing lights every day. Sometimes days at a time with no service. Go through the test equipment loop, call an engineer then temp fix, then it goes down again. How can I book an engineer without going through the cycle of tedious equipment tests?
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
If the page you are pasting in throws up an error just press "Post" again and it should go through.
You could also set up a BQM monitor atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post