Virgin Media Community

[steviec1]

How do I contact VM to chase status of my new router (obvs very important at the moment for work). I ordered it yesterday but nothing shows on my account, I have not received a promised text and there are no online or phone options to select that are relevant.

Thanks

[steviec1]

Well done VM, apparently next working day actually means 3 working days.

[gary_dexter]

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@steviec1 wrote:

Well done VM, apparently next working day actually means 3 working days.

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Depends on order processing and couriers

[steviec1]

Nope. If I get told next working day, that is what I expect, not later to be told when it hasn't turned up that they mean 'within three working days'.

[steviec1]

 

[gary_dexter]

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@steviec1 wrote:

Nope. If I get told next working day, that is what I expect, not later to be told when it hasn't turned up that they mean 'within three working days'.

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...OK.

Well things happen sometimes out of peoples control and more so in the current climate.

[steviec1]

Agreed, but better to manage expectations than promise what they can't deliver or won't deliver. 

 

[gary_dexter]

Alrighty then