Virgin Media Community

[Fribble1]

I've got connectivity data to show that Virgin media has been disconnected for over 5 minutes 15 times in the last 2 months. Today, the 16th November, it's been so bad I can't work properly from home.

I've contacted Virgin several times about this and always it gets fixed but then, a while later, it breaks again.

Anyone else experiencing the same in the New Malden / KT3 area? 

I've tested all my equipment, restarts etc but it does show on the service status page that there is an issue.

[HowardML · Accepted solution]

Same area. No issues. I suggest you report an individual fault to 150 (do the line test first) and not waste time asking here; now that you know this is not an area wide fault. Service status is NOT showing an area fault. 

[Fribble1]

To anyone else reading this, I called 150 and I was told there is an outage and it was currently planned to be fixed on the 23rd of November by 9 pm. The operator didn’t know why I wasn’t showing on the service status page, but if you click run test it does show network issue.