Network signal level on TV different from mobile phone.

[bdw]

For months now I have been having intermittent problems with streaming services buffering. My TV reports that the network signal is functional but not good. I bought a booster and it made no difference but what I don;t understand is that when I check the signal on my mobile phone when sitting beside the TV it reports it to be "excellent".

Is there an explanation for this?

[japitts · Accepted solution]

if you're asking about an internet-connected TV rather than a Virgin TV box, then check that both pieces of kit are connecting to the same WiFi network - by default, a VM hub broadcasts 2.4Ghz & 5Ghz bands on the same SSID and I believe the Hub admin is the only way to be sure, without splitting the bands out.

If both your TV and phone are connecting to the same band, then it sounds like there may be a fault with the TV.

[bdw]

Thanks Japitts.

I don;t think there's a fault with the TV and both my phone and TV were set to select band automatically. I've tried setting them to 5G to see if that makes any difference. Ging out right now but I'll check later when I have more time.