I wonder if anyone can help.
Basically, Netflix is Blocking shows due to them believing my network is using a Proxy or Is a VPN (It isn't) I have spoken to both Netflix and Virgin media and the response I got from Netflix was that
'It is on your network providers end.'
'And if your Network provider is using or distributing such a connection to their subscribers then we can't do anything about it.'
and the response from calling virgin media is just 10x better the person on the phone just told me that she can't do anything about it and to just change "settings"
I have tried getting a new IP but it's hard to do with Virgin Media and I don't really want to spend money on a router just to change my IP and watch Netflix for them to possibly block it. Its a bit of a odd situation because Virgin Media belives its Netflix and Netflix belives its my ISP
[MOD EDIT: We're collating more information about this. Please see this post and reply back to this thread thanks]
Answered! Go to Answer
Just wanted to post an update to this as our Support Team has come back and confirmed that everything is okay on our side. It may however be an issue at Netflix's end with recent changes they may have made and differences in certain setups with third party equipment, for example mesh systems. Netflix may work for while and then stop and in this instance you may need to renew your IP address
We would advise that you temporarily try placing the Virgin Media Hub in modem mode only and see if you can access Netflix without using 3rd party equipment as a test. If you're able to access Netflix okay and wish to use your 3rd party equipment, you may try and switch the Hub between the modem and router modes and you may also try spoofing your MAC address to renew the IP address. Unfortunately we're unable to provide support for third party equipment but please consult the third party documentation for more information on how to do this.
It’s not VM’s fault. Netflix have put a block on your IP address and they are the only people who can remove it. Contact them again.
You should be able to check if it is an IP address issue by putting the VM hub into modem mode via the settings. It should give you a new IP address and then try connecting to Netflix again.
NB When you put your hub back into router mode you will be allocated your original IP address again.
Rebooting your hub after that should set back into router mode, but if that fails log into 192.168.100.1 and follow the above instructions but click Enable Router Mode and Apply changes instead.
Thanks for your post and apologies to hear you are having the same issue.
I would follow the advice given above by the users. We're not able to make any changes if Netflix have blocked your IP Address I'm afraid. This will be something they will need to unblock.
Apologies once again.
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Hi I've had this issue for 3 weeks, keep losing our watch list for a few days, they then reappear for a few hours then disappear again, all on multiple WIFI devices and set top boxes, if we disconnect from WIFI we can view all our content .
numerous calls between VM and Netflix , each blaming each other, still not resolved
Netflix also said IOS mobile was connected to a proxy or VPN at some point, disconnected every device just leaving 1 set top box (V6) connected, still the same.