on 13-02-2023 12:47
Net keeps going off for seconds, and doing that many times everyday
on 13-02-2023 13:38
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers
on 15-02-2023 14:04
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having an issue with intermittent issues on your connection.
Taking a look at things this end, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There are no faults open that may be affecting you either. Looking at the devices you have connected to the hub, they are connecting via wireless.
There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.
Finally, you can view more about our new WiFi Max service here.
Please keep us posted on how you get on.
New around here? Check out the do's and don'ts, in our Community FAQs