Virgin Media Community

[japitts]

I'm not entirely convinced that the issues experienced by @Lightning are completely related to the area fault being flagged up here. A contributory factor for sure, but causing outright loss-of-service that is being reported? Something doesn't add up here.

Which goes full circle to reporting the loss-of-service to VM. If it's genuinely related, then it'll serve the purpose of ensuring loss-of-service credits are appropriately triggered. If it's not related, then it stops the "suffering in silence" that can so easily happen - and at least VM know the OP is off-service.

They may need to resolve the area fault before dealing with any other separate issues that may be being masked, that's the only complication. I don't see a way around that.

[Lightning]

The engineer came today - Saturday. Spent 1h and established that there's an issue with the cable. He was saying that my cable is underground whereas everyone else's (neighbors) is above ground. He supposeldy booked an emergency appointment for some construction workers to come and dig up the cable and reposition. Said should hopefully be done by Tuesday. It's funny how I still need to keep re-registering the "issue" in order to be eligable for compensation because apparently it "keeps getting fixed" somehow when cable has been DEAD for 4 days.

[Lightning]

All sorted. 5 days with no Internet but the engineer and people who sorted out the cable were very speedy.

[Ryan_N]

Thank you for keeping the thread updated with this - have you had any other contact with the team since your post or is this still arranged for tomorrow? 

Cheers, 

Ryan.