I'm not entirely convinced that the issues experienced by @Lightning are completely related to the area fault being flagged up here. A contributory factor for sure, but causing outright loss-of-service that is being reported? Something doesn't add up here.
Which goes full circle to reporting the loss-of-service to VM. If it's genuinely related, then it'll serve the purpose of ensuring loss-of-service credits are appropriately triggered. If it's not related, then it stops the "suffering in silence" that can so easily happen - and at least VM know the OP is off-service.
They may need to resolve the area fault before dealing with any other separate issues that may be being masked, that's the only complication. I don't see a way around that.
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