Hi,
Our neighborhood broadband went down early this morning, Service status page said known issue, engineer on route and a fix by 18;00
At 15:40 I Received text saying the fault had been cleared and fixed.
Nope, service is kind of back, but intermittent at best, Superhub 3 has a solid white light and the WiFi light is solid green, and the internet light id flashing green since around the time of supposed fix, service status page now says all working OK, and the self tests come back as good.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | rkldJKDHSUBsgvca69834ncxv |
Primary Downstream Service Flow
SFID | 16676 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 16675 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Hub 3.0 device informationThe information below shows current status of this Hub 3.0.
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.302 |
Cable MAC address | : **:**:**:**:**:** |
Cable modem serial number | : AAAP72057852 |
System up time | : 0 days 1h:51m:29s |
Network access | : Allowed |
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address | : **:**:**:**:**:** |
IPv4 address | : 82.5.130.178 |
Default gateway | : 82.5.128.1 |
IPv4 lease time | : 6 days 14h:56m:13s |
IPv4 lease expire | : 17/12/2020 12:00:47.00 |
I have restarted Hub numerous times, and reset to factory settings too.
Anyone have any idea if the above router info gives any clues at all please?