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Moving TIVO and Hub (Modem)

garyeuph
Joining in

on ‎04-03-2023 19:52

Hi,

I need to get an Engineer to relocate my TIVO and Hub to different locations (and hence recabling etc).  It has all been in the same location since cable internet actually came from the set-top box!.  Anyway - I have attached 2 photos to show what I need to achieve.  Could a customer Support agent help with this?

Thanks

GaryCurrent House Cable Design.jpgNew House Cable Design.jpg

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-03-2023 19:57

Call it in to book a Tech visit to relocate the VM cabling - it will cost £25.

Note.... they will not do any ethernet cabling - that's for you to sort out

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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garyeuph
Joining in
In response to jbrennand

on ‎05-03-2023 12:47

Thanks,

How do you call for this?  Any special number?

Pity they have stopped doing Ethernet cabling, they set it up for me originally

Gary

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jbrennand
Very Insightful Person
Very Insightful Person
In response to garyeuph

on ‎05-03-2023 15:35

Call free on 150 VM line - or 0345 454 1111 (others - national rate)

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
Forum Team
Forum Team
In response to garyeuph

on ‎07-03-2023 18:07

Hi @garyeuph 

Thanks for posting and welcome to the community.

I will send you a PM now to assist further with the relocation.

Kind regards.

John_GS
Forum Team


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