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Moved home but no internet

Recently moved home and had the account moved to the new address, new contract, engineer visited to confirm, but no internet, and nothing for days now.

White light is on, same hub as always, tried rebooting it and resetting to factory settings, still nothing.

I've tried calling customer service and they confirm there's a fault, that my account is stuck in creative mode, that signals can't get to, or be received by, my box, but that's all. They just keep saying to wait a few days without any details.

Any help at all, any ideas would be welcome.

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Re: Moved home but no internet

Hi allthepieces

 

Welcome to the Community and thank you for getting in touch.

 

I am very sorry to hear you have had problems with your service since moving home.  Are you able to confirm if you have others services alongside the broadband and if they are working okay since the move?

 

Also, have the team confirmed if an IT ticket has been raised to fix this issue? 

 

Let me know and I would be more than happy to assist further.

 

Thanks 

Nat
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