Modem not working

[Gary1724]

We have had a new modem fitted today, it worked for about 20 mins but now has a pink light and has disconnected from all devices and is not even visible on my WiFi networks. Tried to call but was hung up on twice. 

[Client62]

Virgin Hubs do stop their WiFi service if the connection to the network is lost.

Failing so early is a defect that will need to be reported.

[Matthew_ML]

Hey Gary1724, thank you for reaching out and I am sorry you are having a issue with a red light.

I can see you have been in touch with my colleague over this issues, please feel free to reach out if you need any further information from him. Thanks