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abasits
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Message 41 of 44
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Re: CONTACT VIRGIN SCAM ! NO-ONE PICKS CALL


@Liz17 wrote:
Spoiler
I got in touch by phone after finally finding a phone number (I had gone round in circle on there website for months) 08009539500 or 03454541111. I found early in the morning I could get through. I was told I needed to pay an extra £5 per month for a WiFi pod,even though our house is small. I was getting desperate as my kids are costing me a fortune in mobile data even though they can’t leave the house at the moment! It won’t contact and when I got though this morning they hung up on me after not been able to sort out the problem. Tonight I tried again but waited three times for over an hour and was cut off each time before anyone became available to help. They are happy to take money for a device that won’t work and don’t give any way of complaining. Is there an email address, does anyone know?

and the only other way I know is ;

1. Login in to your VM account ( I logged on laptop)
2.Go to online complaint form: https://my.virginmedia.com/my-cases/make-a-complaint    (I also filed complaints few times)
3. you will get a complaint reference and then no one respond back

This is the other way to email them ... I am fedup myself /// No replies yet!

 

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gary_dexter
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Message 42 of 44
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Re: CONTACT VIRGIN SCAM ! NO-ONE PICKS CALL


@Liz17 wrote:
Spoiler
I got in touch by phone after finally finding a phone number (I had gone round in circle on there website for months) 08009539500 or 03454541111. I found early in the morning I could get through. I was told I needed to pay an extra £5 per month for a WiFi pod,even though our house is small. I was getting desperate as my kids are costing me a fortune in mobile data even though they can’t leave the house at the moment! It won’t contact and when I got though this morning they hung up on me after not been able to sort out the problem. Tonight I tried again but waited three times for over an hour and was cut off each time before anyone became available to help. They are happy to take money for a device that won’t work and don’t give any way of complaining. Is there an email address, does anyone know?

It doesn’t matter if you live in a small house. You can live in a bungalow and still have Wifi interference. 


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abasits
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Message 43 of 44
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Re: CONTACT VIRGIN SCAM ! NO-ONE PICKS CALL


@abasits wrote:

@Liz17 wrote:
Spoiler
I got in touch by phone after finally finding a phone number (I had gone round in circle on there website for months) 08009539500 or 03454541111. I found early in the morning I could get through. I was told I needed to pay an extra £5 per month for a WiFi pod,even though our house is small. I was getting desperate as my kids are costing me a fortune in mobile data even though they can’t leave the house at the moment! It won’t contact and when I got though this morning they hung up on me after not been able to sort out the problem. Tonight I tried again but waited three times for over an hour and was cut off each time before anyone became available to help. They are happy to take money for a device that won’t work and don’t give any way of complaining. Is there an email address, does anyone know?

and the only other way I know is ;

1. Login in to your VM account ( I logged on laptop)
2.Go to online complaint form: https://my.virginmedia.com/my-cases/make-a-complaint    (I also filed complaints few times)
3. you will get a complaint reference and then no one respond back

This is the other way to email them ... I am fedup myself /// No replies yet!

 


 

Check this out... what people are saying about this rubbish VM company ;

https://www.reviews.co.uk/company-reviews/store/blueyonder-co-uk

Just look at the situation how people are soo annoyed and troubled EVERY SINGLE DAY !!!
and here at  bottom all Virgin Media admin/moderators (Public Relations PR- Team)  will tell you that everything  is Good =   "All is well" story

-- such lame and VM Boot licking touts - Shameful Filthy Creatures //// They won't say that this is major - every one is getting affected...
but admins on this page will come up with another lousy defence and try to neutralise the damage affect by saying that ...
" this happens everywhere - not a big deal "  - and still these low life moderators of this VM community will try give liberty to such ARROGANT MONSTER company who don't care for its loyal customer -- who pay them every single month !! Soo RIDICULOUS ...


Have a look, another one high review site ...
https://uk.trustpilot.com/review/www.virginmedia.com

 

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Message 44 of 44
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Re: CONTACT VIRGIN SCAM ! NO-ONE PICKS CALL

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