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Ellensymon0
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Lost settings password

I’ve thrown away my settings password accidentally without realising I would need it later on down the line! Is there any way I can get access to the password or my hub settings?? 

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Andrew-G
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Alessandro Volta
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Helpful Answer

Re: Lost settings password

There should be a sticker on the base of the hub that gives the default WIfi password, and the settings password:

https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

If you've changed your hub settings password, then you can revert to default settings by doing a pinhole reset:

https://www.virginmedia.com/help/virgin-media-reset-your-hub

Common opinion is that keeping the pinhole pressed in for 30 seconds is a good idea, and personally I found that the size of the hole meant that some pens wouldn't go in far enough to make contact - a firm shove with an unbent paperclip or a small nail can also be effective.

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