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gerryb79
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Lockdown Installation

Hello,

Do broadband and TV installations still take place during a country wide lockdown (as in the one which has just been announced for Scotland?) we are due to have ours installed this Friday.

thanks for any help

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newapollo
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Re: Lockdown Installation

Hi gerryb79,

Yes they do. The following page which was updated today gives you the latest VM response to covid19  /coronavirus-update 

Keeping our customers safe

The health and wellbeing of our people and customers is our top priority, so we’re following Government and medical advice to put safety first. Our key workers will only enter a customer’s home to do essential work like fixing or installing broadband and home phone services, and will always stick to social distancing guidelines when inside.

  • Three days before a scheduled technician install visit, and one day before a scheduled technician service visit, we’ll text customers to ask if anyone living at their property has been asked to self-isolate or has flu-like symptoms. If customers respond with “yes”, then the visit will be rescheduled for two weeks later, with confirmation of this date by text within 24 hours of the appointment.
  • On the day of a technician visit, customers will receive a call around 30 minutes before they arrive. The same process as above will be followed if a customer responds with “yes”.
  • Where it’s possible, we’ll send you a self-install QuickStart pack which means there’s no need for someone to visit your home. This service is currently available at no extra cost.
  • Hygiene measures for engineers were in place long before the coronavirus pandemic. These include anti-bacterial hand wipes and latex gloves as standard kit.
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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gerryb79
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Re: Lockdown Installation

Thank you!

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