Jitter and latency

[Insidetheeye]

 All day, Everyday. For over a year. High utilisation problems that were never fixed. My right to cancel lasts until 22/2/2021. Been paying £50 a month for about 4 years. I was told that the problem would be fixed on 10/2/2021 now being told 24/2/2021. Asked if i could have my right to cancel extended until the fix on 24/2/2021 and was told that it was impossible. Nobody seems to mind if i leave and i've been nothing but nice and understanding. I can only assume that you want people to leave due to high utilisation. 

[Gareth_L]

Hello Insidetheeye

Sorry this is ongoing 

We have always had to place an estimated fix, review, completion date on any work we do 

If its does happen before the adviswed date or it gets extended then we are not making an exact promise 

Some faults are more complex to fix than we first imagine them to be 

The current one F008751720 will be fixed as soon as possible 

Gareth_L

[Insidetheeye]

How do i get an update on the fix if it is fixed early?

[Gareth_L]

If its fixed early then you will notice your service has improved Insidetheeye

You also pop back on here and ask for an update quoting this F008751720 

Gareth_L