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harrison_rowe
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Is there any way that I can get Virgin Media Installed

It’s coming up to the 5th anniversary that virgin media has IGNORED my request for virgin media services. I rang them up today asking for answers and they said that there would be no way I would get Virgin installed at all / in the short future. I am getting frustrated with broadband and Virgin Media is the only resolution to shocking broadband. Broadband is a necessity in 2023, like a 4th essential utility after water, heat and electric. And the fact that I am stuck with the same cables that are used to send / receive telephone calls from the 2000s (my BT line can handle up to 36mbps). I resorted to trying out 5g home broadband, well that was a rollercoaster. The experience kept getting better, until last week when it plummeted to the fact that I have to use my mobile hotspot (on another provider) sometimes because the service keeps cutting out. I think i’m going to get grey hairs early 🤣

Is there any way Virgin can install to my house / street as a special request, etc or have a contractor to do it. How would I be able to do that? 

For example there are businesses on my street that would benefit from Virgin and the fact that Virgin just forgets about us and says “it’s not feesable” outrages them as how are they struggle on the slow speeds that we get. 

 

All i’m asking is that this post gets attention from Virgin Media themselves so they can see how unfair this seems (as well as the amount of extra customers (and ££) they COULD get instead of being ignorant. And if they still say no, how am I able to get a special request to get it installed myself!! (yes that is how desperate I am 🤣)

Any help welcome / appreciated, experienced or not. 🙂

HRowe
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Client62
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Re: Is there any way that I can get Virgin Media Installed

 

As you have FTTC coverage it is quite possible that Openreach FTTP services will arrive first.

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harrison_rowe
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Re: Is there any way that I can get Virgin Media Installed

i checked the map for where and when openreach will be upgrading to FTTP and it said that there are no plans at all, furthermore i asked about FTTP from openreach as a special install and they said that they can not do it. I am stuck in this frustrating circle.

HRowe
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Client62
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Re: Is there any way that I can get Virgin Media Installed

I understand your frustration. 

Here it VM RFoG or BT ADSL (long phone lines so 1.5 / 0.5 Mb/s) , no FTTC. 

Openreach have a small patch of FTTP on telegraph poles only 5 mins walk from here and again have no plans to extend the coverage to the rest of the village.

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jem101
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Re: Is there any way that I can get Virgin Media Installed

I'll give you a short story just to set expectations of what this might entail.

About ten years of so ago (just to give an idea of how much the prices will have changed), I had a client who were based in a really nice converted set of farm building in Kent. Lovely working environment, quiet, you could take your lunch out into the attached fields, lay down and watch the kestrels. The problem of course was internet connectivity, now although you could literally go up onto the roof and see the nearest large town, which did have good connectivity, they were quoted half a million pounds to have fibre laid to their site! I remember talking to their CEO who asked me what could be done, and I said, 'well frankly Jane, you need to move the company to Docklands! Other than that, you need to put up with what you have'.

The cost is the digging up and making good afterwards, not the cost of the fibre itself, which is pennies. In the case above it meant tearing up a lot of farmer's fields and crops, it being all arable, who weren't happy about it, and absolutely would go legal on it.

So based on that, what might it cost VM to dig up the roads and pavements to provide connectivity to you when they can't be sure of ever, ever getting that money back?

If Openreach have no immediate plans to install FTTP in your area then that probably says something about the circumstances in your area - have you considered moving?

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