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Is all my power status ok?

Here is a copy of my settings, is everything ok with regard to power levels?

i am on 100mb service and used to get a guaranteed 99mb most of the time however in previous 2 months speed been averaging 79mb

i do not know if cable has been damaged prior to it arriving in my property, tap points corroded or just service getting worse in my area. Prior to two months ago was quite happy with speeds, only complaint was price i am paying which is £47 per month for broadband only (despite calling them cannot get it cheaper)

https://imgur.com/a/aReaa5y

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Very Insightful Person
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Message 2 of 9
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Re: Is all my power status ok?

Hello

Power levels are fine, one thing I would do just to make sure is too power off the hub for 30 secs and then back on.

Regards Mike

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Alessandro Volta
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Re: Is all my power status ok?

Over wire or wireless?


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Re: Is all my power status ok?

Downstream error counts look very high.  When you've turned the hub off and on again, the counters are reset, so give that a go, then see what the error counters show after 24 hours.  If after 24 hours there's any post-RS errors at all there may be a connection problem, and if the pre-RS errors are more than double digits then likewise there's a problem.  You'll always pick up a few pre-RS errors in normal operation, and simply starting the hub up will often produce 10-15 errors per channel, but if you're getting hundreds then that shows something is wrong, often noise ingress on your connection.

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Re: Is all my power status ok?

wired, am not a fan of wifi
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Re: Is all my power status ok?

Hello gordonuk

How are things looking now with the speeds

Gareth_L

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Message 7 of 9
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Re: Is all my power status ok?

switched hub off for an hour last night and speed today is around same.

this is the current power stats

https://imgur.com/a/b5yx5lU

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Re: Is all my power status ok?

Hi gordonuk, sorry to see you're having issues with your speed.

I would like to look into this further for you.  To enable me to do so, I am going to send you a private message, please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Re: Is all my power status ok?

Hi gordonuk,

I hope our agreed resolution helps improve your Virgin Media experience. Take care and shout us if you need us again.

Regards

 

Lee_R

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