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Internet not working

I’ve just made a payment and now my internet has stopped working. The lights are either frozen or the arrow at the bottom of my hub is green. I’ve tried the connection side of things and it just says to book an engineer. Any advise? 

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Alessandro Volta
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Re: Internet not working

Try the troubleshooting >> Guide <<.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Internet not working

Hi Kirsty26, 

Thanks for your post and welcome to our community. 

Really sorry about the internet issues and the delay in getting back to you. 

How're things looking now, did you try the troubleshooting guide?

Do let us know if you need further assistance. 

Emma_C - Forum Team
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