on 21-05-2022 16:40
Hi, for the last month my internet keeps going slow I notice this because I get bufferering when streaming Netflix I do a speed test and the speeds are really slow if I reboot the router the speeds are back to 100mb I have to keep doing this regularly now it's very annoying I think there is an issue with my hub 3.
21-05-2022 16:43 - edited 21-05-2022 16:45
See this...
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related? Only as a temporary measure you can just trail the cable over the floor and put it away when done.
What are the various Hub lights showing/doing when this happens?
on 21-05-2022 16:48
Hi, thanks for the reply, I'm connected via ethernet and wireless on different devices the drop in speeds effects both WiFi and ethernet. The lights on the hub are all out apart from the white light at the bottom of the hub 3.
on 21-05-2022 16:53
on 23-05-2022 17:04
Hello @Stevoo1981,
Welcome, thanks for posting.
I am sorry to see that you are having issues with your internet.
Can you please let us know if this is now resolved or not? If not we can see what more we can do to help.
Many thanks,
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on 23-05-2022 17:10
Hi, it's still going slow happened about 5 minutes ago I was watching YouTube and it buffered I did a speed test and it came back as 0mbps I rebooted my router again and it's back to 100mbps again it keeps happening.
on 25-05-2022 18:55
Hi @Steveoo1981 thanks for your reply although I'm sorry you're still having issues.
I've ran further checks and there aren't any issues with power levels, upstream or downstream levels that could be causing this unfortunately.
Out of curiosity, have you replaced the ethernet cable as previously advised please? Can you also confirm what device is connected by ethernet that you stream Netflix on?
Many thanks
on 25-05-2022 19:10
Hi thanks for the reply, I use the Amazon cube and I've used my laptop that uses ethernet I also use ethernet for my Xbox. The drop in connection happens on all of them randomly so pretty sure it's not the ethernet cable.
on 26-05-2022 18:45
I just did a service test on the virgin media website and I get this error saying there is an intermittent signal in my area I'll upload a picture of it.
on 29-05-2022 09:46
Good Morning @Stevoo1981, thanks for the update.
I've looked into the local area and cannot see any issues being flagged currently.
Can you please advise me how the services are currently looking?
Does the Service Status Page still offer the same message?
Kindest regards,
David_Bn