Menu
Reply
9grg9arg
  • 26
  • 0
  • 0
Joining in
442 Views
Message 21 of 22
Flag for a moderator

Re: Internet keeps dropping both wifi and wired

Tom,

It is still very bad........ especially this morning.

Alexia keeps dropping out, British Gas Hive is having problems connecting to the internet, my main computer keeps dropping out even though it is hard wired and my mobile keeps dropping out. This appears to be getting worse.  All this has happened since I connected Hub 4.  Hub 3 never had this problem. It is so frustrating as I appear to be buying a service which is not working correctly. 

Could there be an intermiitant problem with the Hub 4.

I conduct speed and connection tests with the Virgin app which as you state shows no problems.

Robert

0 Kudos
Reply
Carley_S
  • 2.08K
  • 108
  • 190
Forum Team
Forum Team
430 Views
Message 22 of 22
Flag for a moderator

Re: Internet keeps dropping both wifi and wired

Hi 9grg9arg

Sorry to hear this is still ongoing for you. I have check my side and all looks okay service wise. Are you able to post your Hub log and a BQM please so we can investigate this further. 
You can setup a Broadband Quality Monitor and post a link to your live graph. Reboot the router and give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum. Once we have this extra information we will be able to offer you the further support you need! 

If you could also post your Hub status and logs. Here are steps on how to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)

• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
 

Carley - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply