Virgin Media Community

[MikeRobbo · Accepted solution]

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@GillyGhoul wrote:

Well, when I had it installed, I did check with the engineer and he said as its such a large, deep cupboard, and nothing else in there except the cctv, it would be fine!! I mean, I wouldnt knie,so can only go on the advice of the so called ' expert'...

What is the " third party equipment" you refer to? Because I HAVE to do something....I cant even watch a one hour tv programme without it disconnecting 2 or 3 times! 

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You could look at a Gigabit enabled Router or Mesh System to give you better and stronger  Wi-Fi coverage.

[GillyGhoul]

Thankyou for your suggestions re routers . No idea what they are, but will look into this!! Very helpful....more so than bloomin' VM...who have been totally useless for 4 months!!!!

[GillyGhoul]

Well...possibly neighbours have it as we ONLY have VM fibre in our road. Believe me, if there was any other option, I would have changed!! 

I dont know about frequencies...surely a VM engineer should know about this? It may be something they can look at...IF I COULD get in contact with anyone!!

[gary_dexter · Accepted solution]

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@GillyGhoul wrote:

Well...possibly neighbours have it as we ONLY have VM fibre in our road. Believe me, if there was any other option, I would have changed!! 

I dont know about frequencies...surely a VM engineer should know about this? It may be something they can look at...IF I COULD get in contact with anyone!!

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Virgin won’t send out an engineer for WiFi issues

[BrianY · Accepted solution]

@GillyGhoul: Have you tried dowloading inssider as I mentioned?
You can see your own wireless signal and compare with others, all it needs is a neighbours wireless signal to be stronger than hub3 will cause problems for you.

[GillyGhoul]

No...I didnt notice that...what is inssider????

[MikeRobbo]

It is a small program that gives you indications of the different Wi-Fi SSIDs that can be 'seen' by your PC.

The pro version is used a lot by networking professionals.

[Laura33 · Accepted solution]

Hi Gilly, I go through the executive team. Here is their fans mail address. 
Executiveteam@virginmedia.co.uk

I hope this helps. 

[GillyGhoul]

Ooohhh...thankyou!!!