I can only see 9 downstream instead of 24? One of the upstream channels is on 16QAM when it should be 64 QAM. You probably need technician’s visit to rectify.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
If no faults found:
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2