on 02-01-2021 20:58
Any help with this or anyone experiencing the same.
Never had it before, but every 1-2 minutes my internet just won't connect or is extremely slow for about 20-30 seconds, or disconnects from a game or voice chat. Then its back up and this just repeats. Been happening since around 5-6pm UK time.
on 05-01-2021 12:02
Good afternoon @Spardus
Thank you for your post.
Have you managed to arrange an engineer since your last post? If not we can get this resolved for you.
Kind regards,
Zak_M
on 31-03-2021 20:53
My Internet cuts out approximately every 3 minutes.
The system tray icon changes from to and back again every 3 minutes. I wrote a quick prog that pings a URL every second and writes a log entry when the status changes, see below:-
31/03/2021 20:20:38 - Connected
31/03/2021 20:23:16 - NOT Connected
31/03/2021 20:23:28 - Connected
31/03/2021 20:23:31 - NOT Connected
31/03/2021 20:23:32 - Connected
31/03/2021 20:26:34 - NOT Connected
31/03/2021 20:26:49 - Connected
31/03/2021 20:29:55 - NOT Connected
31/03/2021 20:30:05 - Connected
31/03/2021 20:30:14 - NOT Connected
31/03/2021 20:30:15 - Connected
As I work from home and I'm connected to my work all day this is most inconvenient. Any help would be greatly appreciated?
on 01-04-2021 14:42
Good afternoon @nwvmc
Welcome to the forums and thank you for taking the time to post.
I have taken a look into this for you, I can see that you have a power level issues on your downstream channels, I have booked an engineer to come and get this resolved, You can find the time and date of the appointment via your virgin media account.
Kind regards,
Zak_M
on 09-04-2021 08:35
I'm afraid to say this issue is still persisting. I had a visit from a Virgin Media technician last week who fitted something called a tenerator (not sure of spelling) on my router. My Internet is still cutting out and the system tray icon is still fluctuating as previously described. Any help would be greatly appreciated.
on 09-04-2021 08:41
on 09-04-2021 08:57
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) | 330750000 | Locked |
Ranged Upstream Channel (Hz) | 46200004 | Locked |
Provisioning State | Online |
1 | 330750000 | 5.3 | 38 | 256 qam | 25 |
2 | 234750000 | 4.4 | 38 | 256 qam | 13 |
3 | 242750000 | 4.3 | 38 | 256 qam | 14 |
4 | 250750000 | 4.3 | 38 | 256 qam | 15 |
5 | 258750000 | 4.5 | 38 | 256 qam | 16 |
6 | 266750000 | 4.5 | 38 | 256 qam | 17 |
7 | 274750000 | 4.5 | 38 | 256 qam | 18 |
8 | 282750000 | 4.9 | 38 | 256 qam | 19 |
9 | 290750000 | 6 | 38 | 256 qam | 20 |
10 | 298750000 | 6.5 | 38 | 256 qam | 21 |
11 | 306750000 | 6.5 | 40 | 256 qam | 22 |
12 | 314750000 | 6.1 | 38 | 256 qam | 23 |
13 | 322750000 | 5.8 | 38 | 256 qam | 24 |
14 | 338750000 | 5.5 | 38 | 256 qam | 26 |
15 | 346750000 | 5.5 | 40 | 256 qam | 27 |
16 | 354750000 | 5.5 | 40 | 256 qam | 28 |
17 | 362750000 | 5.5 | 40 | 256 qam | 29 |
18 | 370750000 | 5 | 38 | 256 qam | 30 |
19 | 378750000 | 4.5 | 38 | 256 qam | 31 |
20 | 386750000 | 3.9 | 38 | 256 qam | 32 |
21 | 394750000 | 3.7 | 38 | 256 qam | 34 |
22 | 402750000 | 3.5 | 38 | 256 qam | 35 |
23 | 410750000 | 3.2 | 38 | 256 qam | 36 |
24 | 418750000 | 2.9 | 38 | 256 qam | 37 |
1 | Locked | 38.9 | 129 | 0 |
2 | Locked | 38.6 | 188 | 0 |
3 | Locked | 38.6 | 233 | 0 |
4 | Locked | 38.9 | 230 | 0 |
5 | Locked | 38.9 | 159 | 0 |
6 | Locked | 38.6 | 153 | 0 |
7 | Locked | 38.6 | 163 | 0 |
8 | Locked | 38.6 | 164 | 0 |
9 | Locked | 38.6 | 99 | 0 |
10 | Locked | 38.9 | 84 | 0 |
11 | Locked | 40.3 | 83 | 0 |
12 | Locked | 38.9 | 76 | 0 |
13 | Locked | 38.9 | 83 | 0 |
14 | Locked | 38.9 | 84 | 0 |
15 | Locked | 40.3 | 86 | 0 |
16 | Locked | 40.3 | 101 | 0 |
17 | Locked | 40.3 | 94 | 0 |
18 | Locked | 38.6 | 109 | 0 |
19 | Locked | 38.6 | 151 | 0 |
20 | Locked | 38.6 | 163 | 0 |
21 | Locked | 38.9 | 221 | 0 |
22 | Locked | 38.6 | 256 | 0 |
23 | Locked | 38.6 | 314 | 0 |
24 | Locked | 38.6 | 373 | 0 |
Upstream bonded channels
1 | 46200004 | 51 | 5120 | 64 qam | 1 |
2 | 39400175 | 51 | 5120 | 64 qam | 2 |
3 | 32600044 | 51 | 5120 | 64 qam | 3 |
4 | 25800005 | 51 | 5120 | 32 qam | 4 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 09-04-2021 08:59
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 59315 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
09/04/2021 08:46:29 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/04/2021 08:02:6 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/04/2021 03:49:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/04/2021 00:21:13 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:38 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:33 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 08:05:32 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 05:57:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/04/2021 16:34:44 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/04/2021 22:11:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/03/2021 19:51:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/03/2021 08:57:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 03:33:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/03/2021 02:29:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/03/2021 14:15:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 11-04-2021 08:18
Here's the result of my Broadband Quality Monitor:-
on 11-04-2021 08:34
Here's the result of my Broadband Quality Monitor (again):-
on 11-04-2021 09:34
Here's the result of my Broadband Quality Monitor (yet again):-