Hi, I’m having issues with intermittent drops in connectivity. Virgin tech support say I should upgrade my broadband package but wanted to check here first.
ISSUE: intermittent drops in connectivity from devices - mainly iPhones, laptop and Apple TV. Device says it’s connected but cannot browse web pages or experience buffering when streaming. Status of Hub and all Superpods show OK. Can happen at any time of day
CONFIG: M100 package. Hub 3 router placed on middle floor. Three storey townhouse with 3 Superpods placed on each floor.
Devices: around 30 clients, mixture of iOS devices, laptop, Amazon and Google smart speakers, 3 Nest cams, Apple TV. Usage is about 30GB per day mainly from Apple TV.
CURRENT STATUS: Tech support are stating I need to upgrade M100 package to at least M350. They are stating that the package is directly linked to the number of concurrent connections, eg M100 supports 6 devices, M200 8-10, M350 12-14, 1Gig 30-35. However, I cannot see the correlation between upgrading the bandwidth and device connectivity if the Hub remains the same. They cannot give me any stats per device, as I thought perhaps it was a single device that was causing the issue.
Any advice gratefully received. Thank you