Virgin Media Community

[Spartan5397]

Having issues with my WIFI Hub 3.0 and the connection dropping out recently, has only been recent. I would be using the network and my devices will lose internet access, a minute later my Hub will get all lights flash red and the network will not broadcast anymore. Have tried ringing the virgin media support line but i can't get anywhere and then they say their centres aren't manned

[Spartan5397]

Network Log

Time Priority Description

10/11/2020 20:32:34	notice	LAN login Success; CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out; CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
04/11/2020 11:48:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option; CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
24/10/2020 18:36:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/10/2020 15:05:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=0CM-QOS=1.1;CM-VER=3.0;
17/10/2020 05:05:34	critical	No Ranging Response received - T3 time-out;CM-MAC=43;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;
16/10/2020 18:46:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 06:50:32	critical	No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:5c;CM-QOS=1.1;CM-VER=3.0;
14/10/2020 00:14:41	notice	SW download Successful - Via NMS
14/10/2020 00:13:13	notice	SW Download INIT - Via NMS

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700029	47.5	5120	64 qam	6
2	60300000	47.8	5120	64 qam	5
3	39400000	46.3	5120	64 qam	8
4	46200000	46.8	5120	64 qam	7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.2	40	256 qam	9
2	211000000	1.5	40	256 qam	10
3	219000000	1.7	40	256 qam	11
4	227000000	1.7	40	256 qam	12
5	235000000	1.5	40	256 qam	13
6	243000000	1.7	40	256 qam	14
7	251000000	1.9	40	256 qam	15
8	259000000	1.7	40	256 qam	16
9	267000000	2.2	40	256 qam	17
10	275000000	2.4	40	256 qam	18
11	283000000	2.7	40	256 qam	19
12	291000000	2.7	40	256 qam	20
13	299000000	2.9	40	256 qam	21
14	307000000	2.7	40	256 qam	22
15	315000000	3	40	256 qam	23
16	323000000	2.9	40	256 qam	24
17	363000000	2.7	40	256 qam	25
18	371000000	2.7	40	256 qam	26
19	379000000	2.7	40	256 qam	27
20	387000000	2.7	40	256 qam	28
21	395000000	2.7	40	256 qam	29
22	403000000	2.4	40	256 qam	30
23	411000000	2.7	40	256 qam	31
24	419000000	2.9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	18	0
2	Locked	40.3	5	0
3	Locked	40.3	4	0
4	Locked	40.9	6	0
5	Locked	40.9	0	0
6	Locked	40.3	5	0
7	Locked	40.3	6	0
8	Locked	40.3	1	0
9	Locked	40.3	5	0
10	Locked	40.3	7	0
11	Locked	40.3	5	0
12	Locked	40.9	5	0
13	Locked	40.3	4	0
14	Locked	40.3	5	0
15	Locked	40.9	5	0
16	Locked	40.3	0	0
17	Locked	40.3	0	0
18	Locked	40.3	7	0
19	Locked	40.3	5	0
20	Locked	40.9	6	0
21	Locked	40.9	6	0
22	Locked	40.3	6	0
23	Locked	40.9	5	0
24	Locked	40.3	0	0

[gary_dexter]

Do wired connections also drop?

[Spartan5397]

Yes my first indicator actually smart TV is wired and it will say the ethernet cable has been disconnected. 

Then it will go through a loop of saying the ethernet cable is connected and disconnected about 10 times and finally restablish itself 

[Spartan5397]

Any update on this particular issue? 

[gary_dexter]

Forum rep response times is currently 5-7 days

[Spartan5397]

Issue is still persisting, very frequent in the evenings will happen up to 6 times each outing lasting about 10 minutes. 

Am based in BS6 region of Bristol united kingdom