on 09-08-2022 09:01
Over the last three days my Super hub 3 has lost connection to the internet for the whole of the day. I have tried the usual switch off/ switch off routines but to no avail. The internet comes back on late at night 11/12pm and then goes off again around 8/9am. I have an engineer booked but the earliest I was able get when booking on Sunday was Thursday. The pattern does not suggest a problem with my router. Anyone got any thoughts?
on 09-08-2022 14:04
on 09-08-2022 17:40
Thanks for the response.
At the moment I have no broadband connection and so am responding via my phone.
when I try to go to 192.168.0.1 on my PC browser I just get a splash screen which says Update in Progress.
Again as I have no broadband I am not able to set up the Broadband monitor.
I will try again this evening if the broadband comes back on as it has done the past three evenings.
looks like I shall have to wait for the engineer.
on 09-08-2022 21:03
on 12-08-2022 08:09
Thanks for your post, and welcome back to our Community Forums!
Sorry to hear you're facing problems with your service dropping out. I've taken a look at things on our end, and can see that you took jbrennand's advice and a Technician has visited recently regarding this problem.
How are things looking since your visit?
Reece - Forum Team
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on 12-08-2022 09:21
It appears to have been a problem with the connection in the street cabinet which has been sorted. It still seems strange that the connection to the internet was being lost every morning at about 8am and then restored around midnight without any intervention by me but I am pleased to have things back up and running.