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Internet dropping out almost every day and sometimes more than once a day

Joining in

For some reason the internet completely drops out nearly every day and sometimes drops out more than once. I have a Hub 4 and the white light does it's thing but when it has finished initialising the router doesn't return fully working and I have to switch it off to reboot it.

I have run and the router speed usually lies around the 500 Mbps mark when I have the I Gigabit package.

Real Speed.PNG

I only started the BQM today but here is the link

I'm sure there must be a problem with the connection into the house that is causing this as all the connections are tight.


Very Insightful Person
Very Insightful Person

You havent said, but are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Joining in

The whole router goes and both wifi and wired connections go down. The problems with the router after it restarts seems to affect the wifi only.

Hi chris-frith


Thank you for your post and welcome to our community.


I am sorry to hear about the issues you are having with the broadband service.


Does this affect multiple devices?


Are you using any 3rd party networking equipment?


Please pop back to us when you can. 



Vikki - Forum Team

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