Welcome to the Community Forums! It's great to have you onboard.
Sorry to hear you've been experiencing some issues with your broadband connection recently - I've been able to locate your account, and can see that there are some signal level issues which will require an engineer visit to put right.
I'm going to pop you over a PM now so I can arrange a visit for you.
I have been experiencing the same issues since June 2020. 4 engineer visits , hub changes, cabling etc and this is still ongoing. For a while it looks ok, then the connection turns unstable again, making working from home a pain. Microsoft teams calls are disconnecting regularly.
Appreciate if someone can help identify where the issue is please.
We had an engineer come out and he said it was signal strength and made some adjustments down the road. Also tested internal connections but did not replace our hub 3.
We are the first Virgin customers at our address (new build) so I am hopeful that things have been resolved. So far (one week) it seems to have worked as by now I would have expereinced at least a couple of drop outs as things were.