Internet down TV no signal

[Davycrocket]

Thus morning no signal on TV downstairs or upstairs ! 

[jbrennand]

Firstly, have you checked for any “known network faults”

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[Davycrocket]

The television came back a hour later but I tried my television in my bedroom St the same time as the downstairs TV and my television I got No Signal also the picture froze and picture broke up . 

[jbrennand]

What is being reported?

[Gareth_L]

Hello Davycrocket,

Thanks for your post.

Sorry though to hear the issues with your TV.

Can I just ask if this how now resolved itself?

If not, please let me know and I can take a look at this.

Gareth_L

[Davycrocket]

Mostly in the mornings we lose the signal also my television upstairs last  outage no signal dropped out we have 2 virgin pods one downstairs and one upstairs . 

[Matthew_ML]

Hey Davycrocket, thank you for confirming this and getting back to us.

I have take a look at our side and I can't see any major issues, we may need to get a 3rd pod sent out which could resolve this for you.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[Davycrocket]

Thank you for that , that’s kind of you 

[Davycrocket]

• Hi where are we with the pod you were going to send out ? Okay 

[Kain_W]

Hi there Davycrocket,

Thanks for your post and welcome back to the community.

I can see that you were in a PM previously, was the Pod due to be ordered?

Let us know,