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nefeli111
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Internet down. Green light flashing

Hello, my internet is down today and the green power light is flashing green.

I checked all cable connections and they seem to be ok and tight. I tried rebooting and also factory reset but nothing has worked so far.

Can you please help?

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jbrennand
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Re: Internet down. Green light flashing

See this...
____________
Check first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 (Mon-Sat) or 09.00 (Sun) gives the best chance of getting through quickly.

Or, a VM person should pick this thread up and be able to help but it can take a few days.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Corey_C
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Re: Internet down. Green light flashing

Thanks for your post and welcome to the Community Forums, nefeli111,

 

Is the light still flashing? Have you been able to check the connection here: https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working

Let us know if you need further help.

 

Cheers,

Corey C

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