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LukasK
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Internet crapping out every day

It's been over a month now of constant internet dropping.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8db4799e0e770ec0843a75a441f3b8c4a8...

 every single day its like this, i've called and their "engineer work" was done a week ago and its still the same. I'm just writing here in hopes of anything being different from calling the useless support line. Is there any way of fixing this crap?

 

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jbrennand
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Re: Internet crapping out every day

First check to see if they are still working on the issue.

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level

If nothing shows we will need more info/data.

What Hub model is it and are you in normal router mode or do you have your own router?

What other devices are plugged into the Hub on ethernet cables?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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LukasK
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Re: Internet crapping out every day

There's a new post now saying there will be work done on the 20th..

So yet another week of it being like this seems to be in my future.

The router is a Superhub 3 and the only thing plugged into the ethernet is my pc and theres 1 laptop on the wifi.

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LukasK
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Re: Internet crapping out every day

Just a quick update, it got worse today... https://www.thinkbroadband.com/broadband/monitoring/quality/share/7e7a306ad26f01b2ea3c088e38d72c4beb... It's still going on currently.
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legacy1
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Message 5 of 10
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Re: Internet crapping out every day

If its still happen run this test on a wired connection
https://devicetests.com/packet-loss-test
Network Packet Size, Sending Frequency and Test Length to max with Maximum Delay Between Packets to 1ms
this will tell you if it downstream or upstream Packet Loss
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LukasK
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Re: Internet crapping out every day

The packet loss stopped for now, only the latency is fluctuating anywhere between 9ms and 30

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legacy1
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Re: Internet crapping out every day

Run the test when Packet Loss happens again you could also login to the hub and check upstream Modulation is QAM64
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Zoie_P
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Message 8 of 10
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Re: Internet crapping out every day

Hi LukasK, 

Thank you for your post 🙂
I am sorry to hear you are having dropouts, from our system I can see you are affected by a congestion outage, the reference for this is  F009826606 and the estimated time fix is 20 MAY 2022 09:00.#

Sorry for any inconvenience and please keep us posted.

Zoie

Zoie
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LukasK
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Message 9 of 10
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Re: Internet crapping out every day

So it's past the 20th and it's still exactly the same. https://www.thinkbroadband.com/broadband/monitoring/quality/share/63ffa693924a9a33e8bd537c4d93e3af7d... How many months is it expected to be like this now?
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Zach_R
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Message 10 of 10
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Re: Internet crapping out every day

Hi @LukasK,


I do apologise for the ongoing issues you're facing with your services. I've taken a look at the fault ticket, and it appears that the estimated fix date/time has now been rescheduled to 9:00am tomorrow (May 25th).

If the issue remains beyond this timeframe, let us know and we can take a look.

Thanks,
 



Zach - Forum Team


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