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Internet connection

Hi,

I've been having problems for the last 2 months. I keep losing my connection. Plus everytime I turn on my tv, I have to re-configure my router to the tv. Also the connection keeps dropping or slowing down to the point were I'm waiting simply for a webpage to open.

At the moment unable to connnect my tv via wifi to my router.

I've listed the errors below.

Network Log
Time Priority Description
07/08/2019 04:49:8 critical No Ranging Response received - T3 time-out;
19/08/2019 14:13:17 Error DHCP RENEW sent - No response for IPv4;
20/08/2019 04:23:21 critical No Ranging Response received - T3 time-out;
20/08/2019 04:29:33 Error DHCP RENEW sent - No response for IPv4;
20/08/2019 09:15:2 Error DHCP REBIND WARNING - Field invalid in response;
20/08/2019 09:15:2 notice DHCP Renew - lease parameters tftp file-
20/08/2019 18:29:0 critical No Ranging Response received - T3 time-out;
27/08/2019 03:28:58 Error DHCP RENEW sent - No response for IPv4;
27/08/2019 06:03:29 critical No Ranging Response received - T3 time-out;
27/08/2019 14:48:55 Error DHCP RENEW sent - No response for IPv4;
28/08/2019 02:08:56 Error DHCP REBIND WARNING - Field invalid in response;
28/08/2019 02:08:56 notice DHCP Renew - lease parameters tftp file-
28/08/2019 09:03:35 critical No Ranging Response received - T3 time-out;
12/09/2019 09:00:56 critical Ranging Request Retries exhausted;
12/09/2019 09:00:56 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;
12/09/2019 09:00:57 critical No Ranging Response received - T3 time-out;
12/09/2019 09:02:56 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
12/09/2019 09:04:18 critical No Ranging Response received - T3 time-out;
30/09/2019 18:30:24 Warning! RCS Partial Service;
01/10/2019 16:56:46 critical No Ranging Response received - T3 time-out;

 

Downstream:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-0.740256 qam21
21950000000.740256 qam8
32030000000.240256 qam9
4211000000-0.240256 qam10
5219000000-0.740256 qam11
6227000000-1.240256 qam12
7235000000-1.740256 qam13
8243000000-2.540256 qam14
9251000000-2.740256 qam15
10259000000-2.540256 qam16
11267000000-2.240256 qam17
12275000000-1.740256 qam18
13283000000-1.540256 qam19
14291000000-140256 qam20
15307000000-0.440256 qam22
16315000000040256 qam23
173230000000.240256 qam24
18363000000040256 qam25
19371000000-0.540256 qam26
20379000000-0.740256 qam27
21387000000-0.740256 qam28
22395000000-0.740256 qam29
23403000000-140256 qam30
24411000000-1.238256 qam31

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999964.6512064 qam4
2462000464.75512064 qam3
3537000264.6512064 qam2
4603000074.75512064 qam1
 
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Alessandro Volta
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Re: Internet connection

Do you have a Tivo or a V6?
If a V6, how have you connected it to the Hub - wifi or ethernet cable?
If wifi, can you try it on an ethernet cable? Just temporarily as a test - to see if it works ok. If you dont have any, good Cat5e cable - in 20-50m runs - is cheap - £5-10 from the usual online places.
If it is ok then, it proves that your issue is related to the quality of the wifi connection - and that is what needs to be improved

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Internet connection

I have a V6, I'll try it with an ethernet cable, but unfortunately will have to buy one first. What other reasons could there be in the meantime before I can check the connection with the cable.

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Alessandro Volta
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Re: Internet connection

Look in the help/settings section for the network connection status details. See what it says about the connection quality.
You could also get a wifi scanning App for your smart phone and scan with the phone right next to the V6 and judge how good/strong the connection is there.
I have 2 "distant" V6's connected on wifi but I have separate 2.4 & 5 GHz bands and can connect them only on the 5 band - which is "boosted" with my own equipment to give good connection conditions at their location. You could also connect them by powerline adapters and short Cat6 cables as long as your electrical circuitry is "good" enough.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Internet connection

Thank you for quick replies and all your help. I'll give it a shot and I hope I'll quickly locate the cause for the disruption in my connection.

Thanks!

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