04-04-2023 01:54 - edited 04-04-2023 02:07
Over the last couple of days I've my internet connection has randomly dropped. It's normally back in seconds.
Today (right now) I have an internet connection but I cannot get to some websites / IP addreses.
I can get to 8.8.8.8 (Google DNS) and I'm not having issues posting here. But
I cannot ping my own website. A traceroute just seems to be bouncing between 2 Virgin IP addresses when try:
Tracing route to {redacted}.com [185.151.30.{redacted}]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms vmrouter.{redacted}.co.uk [192.168.0.1]
2 * * * Request timed out.
3 10 ms 16 ms 13 ms glfd-core-2a-xe-806-0.network.virginmedia.net [80.7.14.97]
4 8 ms 10 ms 9 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
5 15 ms 27 ms 9 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
6 14 ms 7 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
7 16 ms 9 ms 9 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
8 8 ms 11 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
9 10 ms 18 ms 22 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
10 9 ms 11 ms 13 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
11 9 ms 13 ms 22 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
12 12 ms 11 ms 18 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
13 14 ms 9 ms 13 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
14 11 ms 8 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
15 10 ms 9 ms 10 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
16 9 ms 8 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
17 10 ms 10 ms 11 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
18 8 ms 12 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
19 13 ms 10 ms 10 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
20 * * * Request timed out.
21 * * ^C
Is there maintenance work going on? I tried the "test you connection" link but it isn't working.
Here https://www.virginmedia.com/support/help/service-status but I get this:
"Sorry, we can’t run a test on your services right now"
04-04-2023 02:15 - edited 04-04-2023 02:16
Also adding my voice here - though this issue only seems to have shown up tonight. Running on a gig1 connection, though I can't recall what VM area I'm in because the account management page is in maintenance.
I'm unable to reach certain websites, but other websites are fine.
The service-status page also reports 'unable to run a test' error, seems that the `/token` endpoint is failing to resolve.
I've been unable to connect to either my own hosted VPN or those of a commercial VPN provider, so I can't even verify if this is a localised issue.
I've got multiple DNS providers setup in Pi-hole, so if it was an issue with 1 provider, it would generally fallback to another to try and resolve.
Even sites like downdetector can't be reached, so I can't verify with a wider audience if there's a wide-ranging issue.
In addition to this, Virgin Mobile also appears to be completely down in my area, meaning I can't even fall back to the (often spotty) mobile signal.
If I was to guess, I'd say that it may be an issue with a backbone provider, but it's extremely difficult to verify if that's the reason because of the lack of reliable connectivity. That doesn't explain the mobile network issues in any situation.
on 04-04-2023 02:21
01 Area for me, same issue with some sites being unable to load properly.
Feels like back when Telia used to fail and cut off battle.net for half of europe.
on 04-04-2023 02:31
I'm Area 26, GU14, Farnborough, Hampshire
on 04-04-2023 02:33
Same here in Area 12 (West Mids).
Can ping/connect to this site, BBC, Amazon. Facebook, but lots of others e.g. Overclockers, bank sites, overseas etc.
Can't even connect to thinkbroadband .com.
on 04-04-2023 02:46
Same problem here, only mainstream sites like Google, Youtube, Reddit, etc seem to work. I also can't connect to apps like Discord or Steam. I'm in the Birmingham area.
on 04-04-2023 02:54
Area 31 (Cov) going via bham, is/was flapping like mad, nothing loaded, switched to backup only 😕
on 04-04-2023 02:58
@__ wrote:
1 1 ms 1 ms 1 ms vmrouter.{redacted}.co.uk [192.168.0.1]
2 * * * Request timed out.
3 10 ms 16 ms 13 ms glfd-core-2a-xe-806-0.network.virginmedia.net [80.7.14.97]
4 8 ms 10 ms 9 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
5 15 ms 27 ms 9 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
6 14 ms 7 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
7 16 ms 9 ms 9 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
8 8 ms 11 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
9 10 ms 18 ms 22 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
10 9 ms 11 ms 13 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
11 9 ms 13 ms 22 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
12 12 ms 11 ms 18 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
13 14 ms 9 ms 13 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
14 11 ms 8 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
15 10 ms 9 ms 10 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
16 9 ms 8 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
17 10 ms 10 ms 11 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
18 8 ms 12 ms 8 ms glfd-core-2b-ae1-0.network.virginmedia.net [62.254.207.46]
19 13 ms 10 ms 10 ms glfd-core-2a-ae1-0.network.virginmedia.net [62.254.207.45]
20 * * * Request timed out.
21 * * ^C
a routing loop very bad😯
on 04-04-2023 03:24
Area 07 weston super mare cannot access any websites or view tv services. Thankfully i kept my bt broadband as a backup connection .
04-04-2023 03:27 - edited 04-04-2023 03:30
Same issue here, can access the web via VPN but not without.