on 05-07-2021 18:24
Hi all,
I've seen similar posts to this one before, but they all either end without resolution, or after a VM member starts a private chat with the OP.
I get intermittent slow speeds on my VM 350 connection. Some days this will happen every 5-10 minutes, dropping the speed down to ~0.5Mbps, before returning back to ~full speed. Some days are without issue.
This happens on wired connections as well as WiFi.
I'm using Modem Mode, the router is an EdgeRouter X. Speedtests on the ER also show the same slowdown, so I'm fairly confident it's the VM hub.
As suggested in other threads I've set up a Broadband Quality Monitor here. So far it shows nothing too unexpected.
I have been getting critical errors in the VM hub network log (note MAC addresses have been redacted):
Time Priority Description 05/07/2021 16:58:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 16:46:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 10:49:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 08:32:43 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 08:23:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 08:04:22 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 05/07/2021 08:04:14 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/07/2021 12:27:28 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 04/07/2021 10:46:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:51:40 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:37:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:37:31 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:37:31 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:31:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:30:42 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:30:42 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:24:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:23:54 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:23:54 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/07/2021 10:17:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Most notably No Ranging Response received and SYNC Timing Synchronization failure
Upstream and downstream bonded channels are shown below, I'm not sure if these indicate an issue but each channel looks relatively consistent at least.
Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 474250000 8 38 256 qam 9 2 410250000 9.6 38 256 qam 1 3 418250000 9.3 38 256 qam 2 4 426250000 8.9 40 256 qam 3 5 434250000 8.5 38 256 qam 4 6 442250000 8.3 40 256 qam 5 7 450250000 8 38 256 qam 6 8 458250000 7.9 38 256 qam 7 9 466250000 7.9 38 256 qam 8 10 482250000 8.1 38 256 qam 10 11 490250000 8 38 256 qam 11 12 498250000 7.8 38 256 qam 12 13 506250000 7.5 38 256 qam 13 14 514250000 7.5 38 256 qam 14 15 522250000 7.8 38 256 qam 15 16 530250000 7.5 38 256 qam 16 17 538250000 7 38 256 qam 17 18 546250000 6.6 38 256 qam 18 19 554250000 6.6 38 256 qam 19 20 562250000 6.8 38 256 qam 20 21 570250000 7 38 256 qam 21 22 578250000 6.6 38 256 qam 22 23 586250000 6.4 38 256 qam 23 24 594250000 6.5 38 256 qam 24 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 771 789 2 Locked 38.9 2346 452 3 Locked 39.3 2215 469 4 Locked 40.3 2000 522 5 Locked 38.9 2040 703 6 Locked 40.3 1805 712 7 Locked 38.9 1656 798 8 Locked 38.9 1338 875 9 Locked 38.9 991 1035 10 Locked 38.9 587 586 11 Locked 38.9 543 485 12 Locked 38.9 483 601 13 Locked 38.9 337 348 14 Locked 38.9 286 143 15 Locked 38.9 295 27 16 Locked 38.6 256 6 17 Locked 38.6 307 0 18 Locked 38.9 444 4 19 Locked 38.6 508 20 20 Locked 38.9 558 30 21 Locked 38.9 553 15 22 Locked 38.9 511 52 23 Locked 38.9 494 42 24 Locked 38.6 465 33 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39400000 39.2 5120 16 qam 2 2 25800024 32.5 5120 16 qam 4 3 32600380 33.2 5120 16 qam 3 4 46200000 35 5120 16 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 2 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0
Any suggestions on fixing this issue?
Answered! Go to Answer
on 05-07-2021 19:53
on 05-07-2021 19:41
on 05-07-2021 19:46
on 05-07-2021 19:53
on 05-07-2021 19:57
on 05-07-2021 20:22
on 05-07-2021 20:22
on 07-07-2021 10:51
Gave them a call, apparently there's a local issue currently due to performance improvements in my area. I doubt this is affecting the issue as I've had it for months, but they said no tests could be performed reliably while this work is taking place.
I'll try again on the 9th when it should be completed, if a rep doesn't appear here sooner.
on 07-07-2021 19:19
Hi XDGFX,
Thanks for your post 🙂
I have managed to locate your account.
Yes, there is an outage in your area, this is a congestion outage and it can last a while.
If you are still having issues after the estimated fix date please let us know and we can help
Zoie
on 06-08-2021 11:18
Hi Zoie,
Still having issues I'm afraid. The reboot seemed to help temporarily, though I restarted yesterday after the issue happened around 10am and problems persist today.
Running a traceroute on the Ubiquity Edgerouter (connected right to the VM router in modem mode) shows dropped packets in the same pattern as running it on my desktop connected to the ER, so I don't believe the ER is contributing to the issue.
Looking at the VM logs there are the same errors I've mentioned previously, but these have appeared intermittently over the last few days. The issue is present now and there are no error logs at this time.
Not too sure where to go from here, any help is appreciated!
Note: Ignore the big block of red in my BQM - I'd accidentally removed the ICMP response firewall rule 😉