What is connected ? How many simultaneous connections are there?
Your own router? PC? Laptop? Switch? NAS? TV's? Doorbells? Cameras? Firesticks? NowTV boxes? etc...
Or is it just the one?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm very sorry to hear that you're having some problems with your wired connections recently. I've checked the systems on our end and I'm unable to detect any faults on the line currently to explain these problems you're experiencing. Are these ongoing today for you?
If they are, can you please ensure that all cables to and from the router are completely secured and tight? If you, please also set up and share with us a live BQM so that we can see your connection in real-time.
So, after all the hassle with the helpline advising about rebooting the hub, and issues around getting an engineer out to investigate, I had to raise a complaint. The upshot was that an engineer WAS sent out, and the problem seemed to be an issue with corroded connector on the feed into the house. Replacement connectors fitted and all (currently) seems to be OK.