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Message 21 of 39
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Re: Intermittent packet loss, high latency throughout the day

Yes,can do. 

PFsense on a PC Engines Alix. 

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Message 22 of 39
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Re: Intermittent packet loss, high latency throughout the day

My Broadband Ping - VM_Router_Mode

 

Live graph in router mode.

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Message 23 of 39
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Re: Intermittent packet loss, high latency throughout the day

Hi Trufflebutter,

 

I'd like to take further look and diagnostics on your account. I'll send you a PM shortly.

 

Cheers,

Corey C

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Message 24 of 39
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Re: Intermittent packet loss, high latency throughout the day

Hey @Corey_C, 

 

Since going into router mode and back to modem mode, things *appear* to be a bit better.  Overnight at any rate.  Got a few spikes in there, but the overall floor looks to be more stable: 

 

 

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Message 25 of 39
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Re: Intermittent packet loss, high latency throughout the day

Seems to have started to go wrong again. 😞  

 

Been uppity since 11:30pm last night, working from home has been challenging today.  VPN dropping all over the place, and quality has been horrendous.  

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Message 26 of 39
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Re: Intermittent packet loss, high latency throughout the day

Seems to start Monday 20th April: 

 

Sunday 19th: 

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Monday 20th

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Tuesday 21st

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Then stays about the same. Yesterday (major country-wide outages obviously a known quantity): My Broadband Ping - Home

 

😞

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Message 27 of 39
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Re: Intermittent packet loss, high latency throughout the day

Yep, back to the same state it was in before the Engineer came out first time: 

 

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Message 28 of 39
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Re: Intermittent packet loss, high latency throughout the day

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1483000000-0.536256 qam30
21870000005.637256 qam7
31950000005.538256 qam8
42030000005.438256 qam9
52110000005.938256 qam10
62190000005.838256 qam11
72270000005.938256 qam12
82350000005.538256 qam13
92430000004.638256 qam14
102510000003.738256 qam15
112590000003.438256 qam16
122670000003.737256 qam17
13275000000438256 qam18
142830000004.538256 qam19
152910000004.838256 qam20
162990000004.538256 qam21
173070000003.738256 qam22
18315000000337256 qam23
193230000002.437256 qam24
204430000001.537256 qam25
214510000001.237256 qam26
22459000000137256 qam27
234670000000.437256 qam28
24475000000-0.237256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.680
2Locked37.360
3Locked38.980
4Locked38.650
5Locked38.670
6Locked38.630
7Locked38.660
8Locked38.640
9Locked38.610
10Locked38.6160
11Locked38.6130
12Locked37.6150
13Locked38.660
14Locked38.650
15Locked38.650
16Locked38.6200
17Locked38.6170
18Locked37.670
19Locked37.3100
20Locked37.340
21Locked37.650
22Locked37.680
23Locked37.6100
24Locked37.3120
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Message 29 of 39
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Re: Intermittent packet loss, high latency throughout the day

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326004104.725512016 qam5
2394000314.725512032 qam4
3462000354.75512016 qam3
4536998524.775512032 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 30 of 39
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Re: Intermittent packet loss, high latency throughout the day

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u-b.cm



Primary Downstream Service Flow

SFID1078564
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1078563
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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