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lotharmat
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Message 11 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

Can you post them up in a new reply in this thread? - It's be interesting to see!




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Hub 3 - Modem Mode - TP-Link Archer C7

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sarahc
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Message 12 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

Hey, here's the updated stats, hopefully they don't vanish!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1379000000238256 qam31
22030000005.340256 qam9
32110000004.338256 qam10
42190000003.735256 qam11
5227000000337256 qam12
6235000000238256 qam13
72430000001.538256 qam14
82510000001.740256 qam15
92590000000.738256 qam16
102670000001.238256 qam17
112750000002.738256 qam18
122830000003.538256 qam19
132910000002.238256 qam20
14299000000238256 qam21
15307000000338256 qam22
163150000002.938256 qam23
173230000003.938256 qam24
183310000004.540256 qam25
193390000004.338256 qam26
203470000004.540256 qam27
213550000004.938256 qam28
223630000004.540256 qam29
233710000003.238256 qam30
243870000000.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.614720
2Locked40.3108912
3Locked38.68254
4Locked35.576312
5Locked37.34312
6Locked38.978310
7Locked38.99982
8Locked40.33152010528
9Locked38.9192055221708
10Locked38.9700931
11Locked38.9631402
12Locked38.9950
13Locked38.6177440
14Locked38.91833509164133
15Locked38.919672002182
16Locked38.63142014480
17Locked38.99402015301
18Locked40.38942013920
19Locked38.93992015956
20Locked40.9139262002958
21Locked38.919320111286
22Locked40.3326190
23Locked38.659580
24Locked38.93602

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619999340512064 qam9
23260002641.5512064 qam11
33940000742.5512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
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lotharmat
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Message 13 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

OK - Looks like you have all 24 D/S channels back albeit with massive amounts of PostRS errors - The 3 U/S channels are a concern though!

I'd keep an eye on it following the cable re-pull!




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sarahc
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Message 14 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

Fingers crossed the repull sorts it 😁 I'll post again with new stats if not and I may just end up ringing VM for a technician visit if still no better.

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lotharmat
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Message 15 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

Sounds like the best plan! - The PostRS errors could be from noise ingress from the damaged cable that has been gradually getting worse!



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Zach_R
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Message 16 of 16
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Re: Intermittent internet connection - Superhub 3 Internet (Partial Service (US+DS))

Hi @sarahc,

I appreciate it's very inconvenient and irritating, and I do apologise, but I'm confident that the repull you've mentioned will certainly help to improve things for you.

If following the repull you're still having some notable issues, make us aware and we'll be more than happy to investigate further and can look at arranging a further technician visit for you if needed.

Let us know how the repull goes either way.

Thanks,
 



Zach - Forum Team


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