I have monitored this as instructed by VM Tech appt. - there has been a decrease in the occurrence of these disconnections after he changed all cabling.
However they are still happening (maybe once a day now instead of 3/4 times). However this is still extremely inconvenient as often I am on Teams meetings when this happens and I can't reconnect for 15-30 mins due to having to restart hub multiple times, and then having to use my personal hotspot (4G) to reconnect when it doesn't work.
He did say that the next step would be to replace the hub (however he did mention a lot of 'uncorrected errors' from the cabinet due to the density of VM connections) - surely this is something that needs to be looked at to improve service.
I would be grateful if someone could book this in as I can't go for much longer with these disconnections as they are impacting my work.
Thanks for the update. I am glad to hear things are better. As you've mentioned though it's not sorted and about the tech saying to call it in after monitoring, I've mailed the field team with your comments to see how they'd now like to proceed.
I'd rather do this than book a tech if that's not going to be the solution and waste everyone's time etc.
Had tech visit yesterday, changed hub for new one. However this morning another 15 minute drop of internet from 10:45-11:00. I cannot continue to work like this - there is clearly an issue with the outside network.